We Help Protect Your Privacy

We have policies and procedures in place to protect the privacy of our members. For example, we do not store credit card numbers on this website.

General Privacy Policy - The information you provide to Racquet Network is used only by our members and our staff for the purposes of engaging in network activities. We do not sell, lease, rent or give personal information to outside parties.

Credit Card Security - When you use your credit card on this site, only your credit card company and PayPal are involved. Racquet Network never sees your credit card number or expiry date. All we see is a message from PayPal telling us that the money has been deposited in our account. Most importantly, though, Racquet Network does not store credit card information on this site.

Required Personal Information - The only personal information that Racquet Network requires from you for registration are:

• name
• address
• phone number
• email address

Leaving Racquet Network - When you leave Racquet Network, we delete your entire account and profile. This includes your name and email address PLUS any additional information you added to your profile during your time as a member.

The only information that will not be deleted when you leave Racquet Network is information pertaining to games you have played and results your have reported to our Challenge Ladders, i.e. your name, your score, the game you played and the date you played the game.

Passwords - In order to access this site, you need to create a password. Racquet Network recommends that you create a unique password just for this site. DO NOT use the same password for this site that you use for your banking site, for example. Remember that you can change your password at any time by clicking on the YOUR PROFILE link on any page of this site.

We never see your credit card number. When you sign up for clinics and other optional services, the entire transaction takes place between PayPal and your credit card company. All we see is notification that the transaction has occured.

Email Addresses - Users on this site do not see your email address unless you choose to publish it. In order to contact you by email, users must click on a button and send you a message through the website. They DO NOT see your email address when they do this. Even the email button is protected behind our login page. Only members of the network who are logged in can access this button to send you messages by email.

Phone Numbers - For those members who wish to become regular or frequent players Racquet Network recommends listing multiple phone numbers in their profiles. Keep in mind that these phone numbers are visible only to members of the network when they are logged in. Visitors who are NOT members of the network and who are NOT logged in CANNOT view phone numbers on this site.

Home Address & Refunds - In the event that Racquet Network finds it necessary to mail you a refund cheque, our staff may ask for your mailing address. This information will not be stored on our website. However, it will be stored in our office and be accessible to our accounting staff.

Cookies - A cookie is a small amount of data that is sent to your browser from a Web server and stored on your computer's hard drive. Racquet Network uses non-identifying cookies to facilitate logging in and logging out of the CLUBHOUSE for our members. You can still use the RN site if your browser is set to reject cookies. Our cookies do not generate personal data, do not read personal data from your machine and are never tied to anything that could be used to identify you.

Racquet Network does not knowingly collect or maintain information from children under the age of 13. While many of our members include their children in network activities, we do not knowingly include children on our membership lists.

Computer Tracking - Our computer system is not set up to track, collect or distribute personal information about its visitors. It does recognize the home server of visitors, but not e-mail addresses. For example, we can tell which Internet Service Provider our visitors use, but not the names, addresses or other information about our visitors that would allow us to identify the particular visitors to our sites. This information is used only for internal purposes by Racquet Network technical support staff.

In addition, our web sites track information about the visits to our web sites. For example, we compile statistics that show the daily number of visitors to our sites, the daily requests we receive for particular files on our web sites, and what countries those requests come from. These aggregated statistics are used internally to better provide services, but again, the statistics contain no personal information and cannot be used to gather such information.

Protecting our Children - Racquet Network does not knowingly collect or maintain information from those actually known to be under the age of 13, and no part of our site is structured to attract anyone under the age of 13.

Please contact our Executive Director, Brent Johner, if you have any questions about this or any other Racquet Network policy -- brentjohner@racquetnetwork.com.