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Covid 19 Information

Summary

  1. Our pandemic rules are strict. Our store is clean. Our environment is safe.
  2. Please book an appointment before you come.
  3. Shoe fittings are conducted by appointment only. No walk-ins are permitted.
  4. When an appointment is booked, customer contact info is collected for use in an outbreak.
  5. No browsing – We are a service counter only.
  6. Masks required for ALL ages. No exceptions. No exemptions.
  7. Minimize Risk – Order online – Pickup in-store.

Browsing

We have re-configured our store to prevent browsing. We have moved to a service counter arrangement. Under this new configuration, customers who enter the store are greeted by a service counter. An expert serves them at the counter.

If necessary, customers are invited behind the counter for service. Otherwise, all transactions occur at the customer service counter.

Service Counter Store Interior

These changes to our layout make cleaning up between visits faster than ever. They also ensure that asymptomatic customers are not walking around the store touching items and potentially spreading the virus passively to other customers.

Phase 2 Rules and Policies

Rule 1 – Masks are required to enter the store. No exceptions.

Customers who don’t want to wear masks can shop on our website.

Rule 2 – Customers who are not being served, must wait outside until we invite them in.

Given the size of our store, it is just not possible to social distance properly.

Rule 3 – No Returns

Due to the possibility of transmission, we are not accepting returns while the pandemic is underway.

Walk-ins & Appointments

In order to keep customers spread out and allow cleaning of our service counters between visits, we are requiring customers to make appointments.

Request appointment

Filling out the appointment request form cuts down on the amount of time needed for each transaction in-store and increases the speed of contact tracing should that ever be necessary.

Customers with appointments are guaranteed entry at their scheduled time. They will be alone in our store with our experts for their entire visit.

They do not have to worry about any other customers entering our store during their visit.

Walk-in customers (customers without appointments) will not be served.

Appointment Tips

Tip 1 – Make appointments two or more days ahead of time. Last minute appointments are unlikely.

Tip 2 – Do not call to make an appointment. Appointments are set up by email so that dates and times are in writing. We do not accept appointment requests by telephone.