What are customer appreciation nights?
Customer appreciation nights are our way of thanking our valued customers for their kind words about our business. Customers who have been kind enough to leave positive reviews on multiple major review platforms may be given discounts of up to 100% as an expression of our appreciation. In other words, with five acceptable reviews on five major review platforms, some customers may save up to 100% on on-the-spot stringing services.
What are the conditions for acceptable reviews?
- must be published prior to purchasing on-the-spot stringing services.
- must be accepted by the review platform and visible in the public area.
- must include the customer’s first and last names (for verification purposes).
- must not share the same date or wording as other reviews.
- must be published or updated within the past year.
- must mention “on-the-spot stringing services”.
Please see our Terms of Service for a full explanation of our policies regarding recognition of five-star reviews.
When are customer appreciation nights?
Customer appreciation nights occur once a week. They are unannounced. Customers find out during checkout when they are paying for their purchase of on-the-spot stringing.
We do not announce the dates in advance. We do not give this information out over the phone. All customers find out during checkout — and only during checkout.
If a customer is getting on-the-spot stringing services and it happens to be a customer appreciation night, our cashier will make the customer aware and give them an opportunity to adjust any previously left reviews to match the conditions listed above while their racquet is being strung so they can get the maximum discount. All reviews that meet all conditions will be counted.
All offers on this website are ecommmerce offers unless explicitly stated otherwise.
Ecommerce offers must be ordered from this website. They cannot be ordered in the pro shop.
Pro Shop Availability
Our ecommerce website and our pro shop are different business units that operate independently of each other.
This ecommerce website does not track pro shop inventory, pro shop offers, or pro shop prices.
If you want information about pro shop inventory, offers, or prices, please visit the pro shop where a coach can help you in person.
Ship To Pro Shop Options
Most orders placed through this website may be shipped to your home or business. Some items may also be shipped to our southwest Calgary pro shop for local pickup.
We also offer a special SHIP TO STORE option for people purchasing the following items:
- racquet bags
If you see a shoe you are interested in, but want to try it on before committing to owning it, you may order it online and choose SHIP TO STORE. Once it arrives in the pro shop, you will be notified so that you can go to the pro shop and try it on.
If it does not fit or if you decide not to purchase it for any reason, it will be refunded.
We offer the same option for racquet bags. Simply order online and choose SHIP TO STORE.
You will be notified when the bag is ready for pickup. If you decide it is not right for you, the order will be canceled and refunded.
Please note that this option does not apply to engraved or customized items. Once items are engraved or customized, they cannot be returned.
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