We genuinely appreciate customers who post truthful, positive reviews about our business online. Every month, we create a list of legitimate five-star reviews and then choose one of these reviews by lottery. The person who created that review is then rewarded with a prize.
Some review platforms, such as Yelp and the BBB, do not allow us to give prizes to customers who have given us positive reviews. Therefore in compiling our monthly list of eligible reviews, we automatically exclude reviews from Yelp, the BBB and all other platforms that prohibit such reward programs.
In order to qualify for our monthly prize draw, each five-star review must be verifiable and must meet the following criteria:
- review must be about an actual transaction either online or in-store that occurred in the past 365 days
- review must provide some verifiable details of the transaction, including the name of at least one employee who helped the reviewer during their visit
- review must be in customer’s name, including first and last name
- reviewer’s first/last name must match a first/last name in our customer files
- the details of the review must be corroborated by a sales receipt or invoice
- anonymous reviews, reviews with false usernames and stars-only reviews cannot be counted because they cannot be verified
Racquet Network does not want false reviews, either positive or negative. However, we appreciate and encourage positive reviews from real customers whose reviews can be corroborated through customer files and transaction records. All such customers are eligible for monthly prize draws and for deep discounts for on-the-spot stringing during Customer Appreciation Events.
All offers on this website are ecommmerce offers unless explicitly stated otherwise.
Ecommerce offers must be ordered from this website. They cannot be ordered in the pro shop.
Pro Shop Availability
Our ecommerce website and our pro shop are different business units that operate independently of each other.
This ecommerce website does not track pro shop inventory, pro shop offers, or pro shop prices.
If you want information about pro shop inventory, offers, or prices, please visit the pro shop where a coach can help you in person.
Ship To Pro Shop Options
Most orders placed through this website may be shipped to your home or business. Some items may also be shipped to our southwest Calgary pro shop for local pickup.
We also offer a special SHIP TO STORE option for people purchasing the following items:
- racquet bags
If you see a shoe you are interested in, but want to try it on before committing to owning it, you may order it online and choose SHIP TO STORE. Once it arrives in the pro shop, you will be notified so that you can go to the pro shop and try it on.
If it does not fit or if you decide not to purchase it for any reason, it will be refunded.
We offer the same option for racquet bags. Simply order online and choose SHIP TO STORE.
You will be notified when the bag is ready for pickup. If you decide it is not right for you, the order will be canceled and refunded.
Please note that this option does not apply to engraved or customized items. Once items are engraved or customized, they cannot be returned.
Don't you hate it when you go to a store and you can't find anybody to help you?
Or worse yet ... you drive an hour to get there and then have to wait even longer while they help people who live five minutes away.
Once again, Calgary's most innovative racquet sports store comes up with a sensible solution to a common problem.
Book an Express Service Appointment and wait no more. You will get an expert all to yourself for a full 30 to 60-minute appointment at a time of your chosing.
It doesn't matter how busy the pro shop is when you get there. It doesn't matter how many people walked in ahead of you.
Customers with Express Service Appointments are always served first.
The further customers have to drive to get to our pro shop, the more they love this innovation.
No waiting. No wasted trips.
Book an EXPRESS SERVICE APPOINTMENT and get exactly the help you need as soon as you walk in the door.