Policies

Racquet Network reserves the right to change or delete any information published on our website as necessary

Racquet Network strives for accuracy in publishing information viewable by the public. Racquet Network accepts no responsibility for errors or omissions published on this site nor for any loss or damage which advertisers or readers may suffer by relying thereon.

I. Terms and Conditions of Use

Racquet Network reserves the right to remove, edit and/or reject any information. Racquet Network also reserves the right to suspend or delete accounts at our discretion and without explanation. Suspension of accounts can occur for a limited time or indefinitely.

As a member of Racquet Network you agree to:

  • (i) Treat staff and users with respect and honesty
  • (ii) Report game, set and match results correctly and honestly
  • (iii) Heed all rules and regulations
  • (iv) Attend rules clinics or in-person coaching sessions as required by administrators
  • (v) Refrain from promoting outside clubs, businesses, lessons, activities and/or tournaments without prior written permission
  • (vi) Refrain from soliciting other users for the purpose of selling merchandise or services without prior written permission
  • (vii) Refrain from linking to other commercial websites without prior written permission
(a) General Provisions of Website Use

The subject matter and material sent to Racquet Network shall be subject to the approval, revision, or rejection by Racquet Network in its sole discretion.

The material that appears on Racquet Network is for informational purposes only. Racquet Network does not share your personal information with other businesses or sites.

Racquet Network reserves the right to deny use of its service to anyone who does not comply with these requirements or who otherwise uses the service in a manner we consider inappropriate.

If you disagree with any material you find on Racquet Network, we suggest that you contact us directly.

Racquet Network may change the terms of this agreement from time to time. By continuing to use this service following such changes, you agree to be bound by this agreement, as modified. Racquet Network may change, restrict access to, suspend, or discontinue this service, or any portion of this service, at any time.

(b) Pro Shop Credits

Pro Shop Credits are available for use by members in good standing. They are not available to former members or to members currently under suspension.

(c) Ranking Points

Purchases of ranking points are non-refundable. Ranking points cannot be transferred between groups. Ranking points cannot be transferred between players. Once they are assigned to a group or an individual, they must remain with that group or individual and are subject to the rules of the group to which they are assigned.

(d) Expulsion for Spamming

Members who spam our systems in order to inflate thier Pro Shop Credits or Ranking Points will be expelled from the network.

Spamming activities include but are not limited to:

  • joining more than ten (10) groups
  • sending more than ten (10) public or private messages in a 24 hour period
  • reporting false scores
  • uploading irrelevant gallery items
  • excessively repeating any activity in order to increase in Pro Shop Credits or Ranking Points
  • promoting outside products, services, activities or websites without express permission in writing
  • using private messages for purposes not related to Racquet Network or our activities

Racquet Network has the right to demand proof of any activity for which Pro Shop Credits are given. Racquet Network also has the right to suspend accounts of users who are suspected of reporting scores fraudulently until such proof is provided by the suspended user.

(e) Expulsion

Expulsion or resignation from Racquet Network will result in forfeiture of all Pro Shop Credits accumulated during your time with us.

(f) Ownership

Racquet Network is made available for your personal, non-commercial use only. The materials on this site are the property of Racquet Network, or its licensors, and are protected by Canadian copyright laws, international conventions and other copyright laws.

Except, as explicitly provided in this agreement, you may not distribute, transmit, display, reproduce, modify, create derivative works from, or otherwise exploit any of the material on Racquet Network without prior written consent. You may not store any significant portion of, nor distribute copies of, materials found on this site, in any form (including electronic means), without prior written permission from the owner.

You are free to establish a hypertext link to this site so long as the link does not state or imply any endorsement or sponsorship of you, your company, or your site by Racquet Network. However, without the prior written permission of Racquet Network, you may not frame any of the content of Racquet Network, nor incorporate into another website or other service any intellectual property of Racquet Network or its licensors.

RacquetNetwork.com® and the Racquet Network logo, are trademarks of Racquet Network. The names of other products and services referred to on the site may be the trademarks of their respective owners. You may not use any trademark or service mark appearing on Racquet Network without the prior written consent of the owner of the mark.

(g) Disclaimer of Warranties and Limitation of Liability

IF YOU RELY ON THIS SERVICE OR ANY MATERIAL AVAILABLE THROUGH THIS SERVICE, YOU DO SO AT YOUR OWN RISK. YOU UNDERSTAND THAT THERE MAY BE DELAYS, OMISSIONS, INTERRUPTIONS, INACCURACIES, AND/OR OTHER PROBLEMS WITH THE INFORMATION, PRODUCTS, AND SERVICES PUBLISHED OVER THIS SITE.
THIS SERVICE IS PROVIDED TO YOU “AS IS.” RACQUET NETWORK AND ITS AFFILIATES, AGENTS AND LICENSORS CANNOT AND DO NOT WARRANT THE ACCURACY, COMPLETENESS, CURRENTNESS, NONINFRINGEMENT, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OF THE INFORMATION AVAILABLE THROUGH THE SERVICE.

(h) Registration

To obtain access to certain Racquet Network services, you will be given an opportunity to register with Racquet Network. As part of the registration process, you will select a user name and a password. You agree that the information you supply during that registration process will be accurate and complete and that you will not register under the name of, nor attempt to enter the service under the name of, another person; nor will you adopt a user name that Racquet Network, in its sole discretion, deems offensive. You will be responsible for preserving the confidentiality of your password and account information.

(i) Identification Policy

Racquet Network is concerned about the safety of our players and the integrity of our network. Therefore, participants in social ladders, competitive ladders, Racquet Network teams and other specified groups are required at all times to accurately represent themselves in their player profiles. Such identification must include a recent image in which their face is fully visible as well as their first and last names. Participants in competitive groups must also list their phone numbers so that other players are able to contact them in the event of cancellation.

Profiles that do not conform to the above stated policy will be removed from these groups by administrators at their discretion without notice, explanation, refund or compensation to the offending players.

II. Privacy Policy

General Privacy Policy – The information you provide to Racquet Network is used only by our members and our staff for the purposes of engaging in network activities. We do not sell, lease, rent or give personal information to outside parties.

(a) Credit Card Security

Racquet Network never sees your credit card number or expiry date. All we see is a message from TD Canada Trust telling us that the money has been deposited in our account. Most importantly, though, Racquet Network does not store credit card information on this site.

(b) Leaving Racquet Network

When you leave Racquet Network, we deactivate your account and profile. This means that your name and email address PLUS any additional information you added to your profile during your time as a member are instantly hidden from our members.

The only information that will not be hidden when you leave Racquet Network is information pertaining to games you have played and results your have reported to our challenge leagues, i.e. your name, your score, the game you played and the date you played the game.

(c) Passwords

In order to access the members-only areas of our website, you need to create a password. Racquet Network recommends that you create a unique password just for this site. DO NOT use the same password for this site that you use for your banking site, for example. Remember that you can change your password at any time by clicking on UPDATE YOUR PROFILE.

(d) Email Addresses

Users on this site do not see your email address unless you choose to publish it. In order to contact you by email, users must click on a button and send you a message through the website. They DO NOT see your email address when they do this. Even the email button is protected behind our login page. Only members of the network who are logged in can access this button to send you messages by email.

(e) Home Address & Refunds

In the event that Racquet Network finds it necessary to mail you a refund cheque, our staff may ask for your mailing address. This information will not be stored on our website. However, it will be stored in our office and be accessible to our accounting staff.

(f) Cookies

A cookie is a small amount of data that is sent to your browser from a Web server and stored on your computer’s hard drive. Racquet Network uses non-identifying cookies to facilitate logging in and logging out of the CLUBHOUSE for our members. You can still use the RN site if your browser is set to reject cookies. Our cookies do not generate personal data, do not read personal data from your machine and are never tied to anything that could be used to identify you.

(g) Computer Tracking

Our computer system is not set up to track, collect or distribute personal information about its visitors. It does recognize the home server of visitors, but not e-mail addresses. For example, we can tell which Internet Service Provider our visitors use, but not the names, addresses or other information about our visitors that would allow us to identify the particular visitors to our sites. This information is used only for internal purposes by Racquet Network technical support staff.

In addition, our web sites track information about the visits to our web sites. For example, we compile statistics that show the daily number of visitors to our sites, the daily requests we receive for particular files on our web sites, and what countries those requests come from. These aggregated statistics are used internally to better provide services, but again, the statistics contain no personal information and cannot be used to gather such information.

We use third-party advertising companies to serve ads when you visit our website. These companies may use information (not including your name, address, email address, or telephone number) about your visits to this and other websites in order to provide advertisements about goods and services of interest to you.

Google, as a third party vendor, uses cookies to serve ads on racquetnetwork.com. Google’s use of the DART cookie enables them to serve ads to you based your visits to our site and other sites on the Internet. Users may opt out of the use of the DART cookie by visiting the Google ad and content network privacy policy.

(h) Protecting our Children

– Racquet Network does not knowingly collect or maintain information from those actually known to be under the age of 13, and no part of our site is structured to attract anyone under the age of 13.

III. Consumer Refund Policy

Since most programs rely on a certain number of participants, we cannot offer refunds to players who withdraw less than two weeks prior to the start date.

From time to time, Racquet Network may have to cancel programs. In such cases members will receive a full refund.

Registration fees for Premium Private Groups — including all ladders and box leagues — are non-refundable.

Drop-in Vouchers have no cash value and are non-refundable.

IV. Shipping Policies

Racquet Network offers shipping via Canada Post’s Expedited Parcel or Xpresspost services. Shipping charges are based upon the weight & size of they order. To determine the cost of shipping, please add products to a shopping basket and proceed to checkout. Shipping costs and approximate delivery times are indicated prior to completing the order.

(a) International Shipments

International shipments can experience customs delays of up to several days. Also, we can only confirm delivery on international shipments, tracking is not available during transit.

(b) Delivery Times

Once orders are handed off to Canada Post, we can no longer control them. The vast majority of orders shipped by Expedited Parcel via Canada arrive at their destination within 3 business days. Xpresspost also meets their one-day (locally) and two-day (nationally) guarantees in most cases. Occasionally, bad weather, postal strikes or other factors delay deliveries. However, all items shipped to Canadian desitinations have tracking numbers and can be tracked online.

(c) Cut-off Times for Same Day Shipments:

Canada Post: 10AM Mountain Time

(d) Returns – Canadian Orders

Orders shipped to and returned from a Canadian address can be returned for a refund, exchange or credit if they meet all of the following criteria:

- Must be returned within 30 days of purchase
- Items must be unused and in their original packaging
- Return shipping must be prepaid (we recommend that you return items with proper insurance and a tracking number)
- Items were not clearance or sale priced

Shipping charges will not be refunded unless the return is due to an error made by Racquet Network. Stringing charges (materials and labour) will not be refunded on racquet orders

(e) Returns – International Orders (US Included)

Due to the complications that arise with duties and taxes when shipping and returning products across international boundaries, all orders exported from Canada are final sale only.

(f) Warranties

Racquet Network is an authorized dealer for all products found on this website. The full manufacturer’s warranty applies on all purchases. For details on specific warranties please email orders@racquetnetwork.com. Any defective products must be returned to Racquet Network, postage prepaid for inspection. Valid warranty claims will either be replaced with the same or a similar product or given a Racquet Network credit. This decision will be made at the sole discretion of Racquet Network.

Due to the large number of state, provincial and national racquet sports associations now operating world wide, Racquet Network no longer tracks which items are considered “legal” and which are considered “illegal” under their various and constantly changing rules. If this issue is important to you, please contact these organizations before making your purchasing decisions. Racquet Network does not issue refunds for items on the basis of their acceptance or lack thereof by any local, state, provincial or national organization.