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How to Communicate with Us

This page describes how to communicate with

  • Pro Shop
  • Appointment Coordinator
  • Ecommerce Team

How to Communicate with the Pro Shop

There is only one way to communicate with staff in the pro shop. You must visit the pro shop in person.

Pro shop staff do not communicate by phone, text, email, fax, chat apps, or social media.

Our pro shop staff are entirely focused on customers who are present in the pro shop.

If you wish to communicate at length with an expert in the pro shop, we strongly recommend booking an appointment prior to your visit. That way you can be 100% certain to have all of your questions answered without having to wait in line.

How to Communicate with the Appointment Coordinator

Appointments are required for:

  • shoes
  • racquet demos
  • 1-hour racquet stringing

Our Appointment Coordinator, Laurie, is part of our Ecommerce Team. She works remotely to screen and book appointments for in-person visits to the pro shop. In order to make sure that she is not wasting your time, she needs to have a clear understanding of what customers are trying to accomplish during in-person visits.

The only way to communicate with the Appointment Coordinator is through your account on Simply request an appointment through the website and she will respond by email.

How to Communicate with the Ecommerce Team

Our Ecommerce Team works remotely to fill orders placed on To communicate with this team, place an order through They will respond by posting messages to your account.