Posted on

Demo Program Details


Demo Program Details

This program is the best way to ensure that the racquet you purchase is the right racquet for you.

Pro shop customers demo more than 2000 racquets every year. The satisfaction rate for customers who participate in this program is nearly 100% six months after their purchase.

This program is offered only in-store. It is not available to online customers.

Customers who wish to enter the demo program or talk to staff about this program, must do so in person. The pro shop does not conduct demo program business over the phone, by email, or by text.

Book an EXPRESS SERVICE APPOINTMENT to discuss this further.

How much does it cost to test drive racquets?

Test driving costs nothing, but customers who enter the program are committing to buying a racquet from us at the end of the one-month trial period.

How does it work?

Test drivers put down a security deposit. This allows them to test drive any racquet we have in our demo program. They can then test each racquet for up to one week. At the end of the one-month trial period, they choose the racquet they want to purchase and their deposit is refunded against the purchase price.

How much is the deposit?

The size of the deposit depends on the number of racquets the customer wants to take out each each week. If they are testing one racquet at a time, the deposit is $50.00. If they are testing two at a time, the deposit is $100.00.

What if I change my mind and do not want to buy a racquet?

Our demo program is only offered to customers who are committed to purchasing a new racquet from us within 30 days. If you do not intend to buy a racquet from us, please do not enter our demo program.

Can I apply my demo deposit to an online racquet purchase?

Our racquet demo program is offered to in-store customers only. Demo deposits can only be applied to in-store purchases. They cannot be applied to online purchases.

How do I start?

Simply make an appointment to come into the store. Bring a valid credit card. One of our experts will set up a demo account and help you choose your first racquet to test drive. This process usually requires about 30 minutes on the first visit. Subsequent visits to drop off and pick up only required a couple of minutes each.

Posted on

Choosing Racquets: Do Brands Matter?

Hammers

Racquet Network has been helping customers choose racquets since 2004. Over the years, we have seen thousands of frames (and thousands of features) come and go. One year the, hot feature is a “flex point”. The next year it’s “titanium”. The year after that, it’s “recessed grommet technology”.

The truth is that some of these hot features are genuine technological innovations but most of them, unfortunately, are just marketing pitches. Every manufacturer wants you to believe that their frame is special. If you believe it is special, you will want to buy it. Therefore they are constantly tweaking their frames and adding features in order to swing more customers their way.

Sadly, too many customers fall for the marketing. Equally sad is the fact that so many customers buy particular racquets just because they are endorsed by celebrity athletes.

Racquets are like hammers. They are tools designed to accomplish specific tasks. If you are building a house, you want to use claw hammer. If you are shaping metal, you want a ball peen hammer. If you are breaking up concrete, you want a sledge hammer. But whether your hammer is made by Stanley, Craftsman or Dewalt is not really important. All three of these companies make all three of these hammers. Picking the right tool for the job matters much more than the brand.

The same is true for racquets. Wilson ™, Babolat ™, Head, Yonex ™ and Tecnifibre ™ all make tennis racquets. They make racquets for casual players, they make racquets for recreational players and they make racquets for professionals. All of these companies make racquets for doubles and racquets for singles. And they all make racquets that work for both.

At Racquet Network, we focus on carrying brands that are very well made. We avoid junk brands. We avoid brands who spend their money on celebrity endorsements and favor brands who spend their money on research and development. By doing this, we ensure a high level of satisfaction amongst our customers. In other words, we do this because we want happy customers who come back over and over again.

Just as hammers are tools, racquets are containers for string. Picking the right frame for the job (singles, doubles or both) is important, but it’s only half the battle. Once you have the right frame, you have to customize it to your playing style and frequency. Nothing breaks our hearts faster than watching a customer spend $300 on a racquet only to have it strung with $10.00 string. We would much rather see customers spend $200 on the frame and $40.00 on good string.

Brand, as we said earlier, is not the most important consideration in choosing a racquet. Nor is a celebrity endorsement. Our staff are trained to ask new customers a series of questions in order to narrow things down to the proper category in just few minutes. Once we have the category right, we find something in the right grip size. After that, we pick out a few frames to consider in detail.

Once the frame is in hand, we start the process of customizing it for our customers. First we ask a series of questions that help us figure out what the customer wants or needs the string to do. Once we have that information we pick out three strings at three different price points and consider them in more detail.

At the end of the process, we are certain that the customer has a frame suited to their general needs that is precisely customized for their particular needs as a player. This is true whether customers play tennis, squash, badminton or racquetball. And it is for this reason above all that we have the highest overall rate of customer satisfaction in Calgary.