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New Shoe Fittings Policy

The shoe inventory in our pro shop has changed over the past two years.

The pro shop used to carry shoes of all widths from standard to double extra wide. That is no longer the case.

The pro shop’s inventory is now geared towards wide and extra-wide customers who have difficulty finding court shoes that fit.

This is what the pro shop regularly stocks now

  • ladies wide – sizes 6 to 14 (STOCKED)
  • ladies extra wide – sizes 8.5 to 14 (STOCKED)
  • men’s wide – sizes 8 to 13 (STOCKED)
  • men’s extra wide – sizes 8 to 13 (STOCKED)

Customers who are looking for standard-width shoes can still order them from the website and then try them on in the pro shop, but they are no longer regularly stocked. Instead, they are brought in on an order-by-order basis only when a customer orders them to try them on.

  • ladies standard width (NOT STOCKED – ORDER-TO-TRY-ON OPTION AVAILABLE)
  • men’s standard width (NOT STOCKED – ORDER-TO-TRY-ON OPTION AVAILABLE)
  • junior standard width (NOT STOCKED – ORDER-TO-TRY-ON OPTION AVAILABLE)

Appointment Times


Shoe fittings for wide customers are scheduled outside of regular hours:

  • 12:00pm weekdays (by appointment only)
  • 6:00pm weekdays (by appointment only)
  • 12:00pm weekends (by appointment only)
  • 4:00pm weekends (by appointment only)

Wide shoe fittings are done by appointment only.

All wide shoe fitting appointment requests must be made through the website. The pro shop does not accept walk-in appointments.


OPTIONS

The pro shop offers two different shoe service options.

  1. Order to Try On
  2. Shoe Fitting for Wide Feet


OPTION 1 – ORDER TO TRY ON

This is the only option for people with standard-width feet.

  1. Order shoes from website
  2. Choose SHIP TO STORE
  3. Receive notification they are ready
  4. Go into the pro shop and try them on

If the shoes don’t fit, you can decline them and your order will be refunded.


OPTION 2 – SHOE FITTINGS FOR WIDE FEET

This option is for customers who have wide or difficult-to-fit feet.

This option REQUIRES booking an appointment for a shoe fitting.

The pro shop’s inventory is focused on customers who require wide shoes and who cannot generally buy the most popular models which are made for young, narrow feet.

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Specific Shoe Fittings

Occasionally, we get requests for shoe fitting appointments that are highly specific.

For example, a customer might request a shoe fitting and say I am only interested in white shoes or Brand X shoes or Model Y shoes.

We call these specific shoe fittings.

Specific shoe fittings are different from general shoe fittings in several ways.

In a general shoe fitting, a customer is looking for shoes that fit. In a specific shoe fitting, a customer wants to try only only specific shoes — i.e.: specific colors, brands, or models.

In a general fitting, it is easy to help the customer because the only condition they have coming in is “a shoe that fits.”

In a specific shoe fitting, the customer has multiple conditions: the shoe must fit AND it must satisfy their other conditions such as color or model or brand.

In a general fitting, we can almost guarantee that we will have something that fits.

In a specific shoe fitting, we can’t make the same guarantees. We can’t guarantee that we will have any specific colors, models, or brands in stock at some future point in time. Therefore we do not book general fittings for customers who say they are looking for only specific colors, models, or brands.

For these customers, we have a different process. We call it a specific shoe fitting. This process guarantees that the customer will have an opportunity to try on exactly what they want to try on.

Here is the process.

The customer orders the specific shoes they are looking for from our website. These specific shoes are then shipped to the pro shop. The customer is notified by email when they get there.

Once the specific shoes they are looking for arrive in the pro shop, an appointment is set up to allow them to try these shoes on. If they fit, the can take them home. If they don’t — or if the customer doesn’t like them for any reason — the purchase is refunded.

In our experience, this is the best way to deal with customers who are very specific about the shoes they want to try on.

Having these customers in for a general shoe fitting is a waste of their time because we cannot guarantee that we will have the specific thing they are looking for at some future point in time.

This way, the customer tells us exactly what they want to try on. We bring in exactly what they want. So when they get here for their appointment, they are trying on exactly what they wanted to try on — GUARANTEED.

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T3W-Taper (Wide Roman) Toe Line

Diagram illustrating a T3-Taper (Wide Roman) Toe Line

A T3W-taper, sometimes called a Wide Roman toe line, is characterized by the first three toes being of approximately the same length after which the the toe line begins to taper down to the little toe. In extreme cases, the top of the little toe will line up below the base of the large toe on the other side of the foot.

Although this is a relatively common foot shape in the athletes who visit our southwest Calgary store, there are surprisingly few options for this foot shape. Generally speaking, we will only have a few options available in sizes US Men 7 through 11.5.

Because this shape is so hard to fit for court shoes, players with this shape often suffer from blisters, chaffing, black toenails, toe pain, and general foot pain. In the worst cases, these players also develop Morton’s neuromas and/or arthritis in their feet.

As this foot shape is highly subject to damage from the majority of court shoes on the market today, we strongly recommend that these players book an appointment for a shoe fitting to get assistance from our experts.

Shoes with T3-Taper Toe Lines

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T2-Taper (Roman) Toe Line

Diagram of a T2-Taper Roman Toe Line

A T2-taper, sometimes called a Roman toe line, is characterized by the first two toes being of approximately the same length after which the the toe line begins to taper down to the little toe.

This shape, paired with a standard width forefoot, is most common in male athletes under 30 years old. In older athletes, this shape is most commonly paired with a wide forefoot.

In ladies, this shape is uncommon, but not rare. When it occurs in ladies’ feet, it is most often paired with a wide forefoot, which can make it difficult to find for players in sizes US Ladies 6, 6.5 and 7.

Players who have this toe line paired with a standard-width forefoot should not have trouble finding court shoes that fit. This shape and the T1-taper are generally favored by shoe designers which means that most court shoes on the market are designed to fit this shape well.

Players who have this toe line paired with a wide forefoot will may have trouble finding court shoes that fit. Therefore we recommend booking an appointment for a shoe fitting with an expert who will help them find something that works for their foot shape and the sport they are playing.

Shoes with T2-Taper Toe Lines

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T1-Taper (Egyptian) Toe Line

Diagram of a T1-Taper Egyptian toe line with a standard-width forefoot

A T1-taper is characterized by a big toe that is longer than all the rest, with each toe shorter in sequence.

T1-taper toe lines, sometimes called Egyptian toe lines, are most commonly found paired with standard width forefeet on athletes under 30 years old. Players over 30 with T1-taper toe lines often have wide forefeet. This shape is also common in ladies but uncommon in men.

A T1-taper toe line paired with a standard width forefoot is relatively easy to fit into most court shoes because this is the shape that most court shoe designers have in mind when they design their shoes.

A T1-taper paired with a wide forefoot also tends to work well with genuinely wide court shoes. Again, this is because most court shoes are designed with the ideal of an Egyptian foot shape in mind.

As most court shoes are designed with the T1-taper-standard-width configuration in mind, these players will not generally have difficulties finding court shoes that fit.

For T1-taper players who have wide feet, we strongly recommend booking an appointment for an in-person shoe fitting. Our experts are accustomed to working with this shape and our store specializes in inventory for players with wide feet.

Shoes with T2-Taper Toe Lines

Provided they are the correct length and width, all of these T2-taper toe line shoes will work for players with a T1-taper toe line.