We apologize for the inconvenience caused by the Covid-19 pandemic.
We understand that these inconveniences can be frustrating. They are frustrating for us, too.
Nevertheless, we are doing our part to ensure that Calgary’s economy can remain open during this crisis by …
- Requiring masks indoors
- Limiting the number of people inside the store
- Reducing the handling of merchandise
- Referring browsers to our website
- Spacing out customer appointments
- Replacing face-to-face communications with email
- Encouraging online ordering
- Offering curbside pickups
- Maintaining contact tracing lists
- Doing a ridiculous amount of cleaning.
Thank you for doing your part by respecting these policies.
Doing what must be done to keep our economy open during these difficult times will be inconvenient, but ignoring what must be done just to avoid inconvenience could be devastating to our customers, our staff and their families.
Phase 2 Rules and Policies
Our business includes immuno-compromised staff, family members and customers. We are fully committed to making our store as low risk as possible.
Rule 1 – Masks are required to enter the store. No exceptions.
Since most people are already in the habit of carrying a mask with them wherever they go, this is neither and inconvenience nor a surprise.
Rule 2 – One person is permitted in the store at a time.
Limiting the number of people in the store at one time reduces the chances of infection and makes contact tracing easier should the unthinkable happen.
We do make some exceptions for children who need shoe fittings, customers who need interpreters, and other unusual situations. But in general, only one person is allowed in the store at a time.
Walk-ins & Appointments
Walk-ins are welcome, but we strongly recommend making an appointment.
Customers with appointments are guaranteed entry at the scheduled time.
Walk-in customers may have to wait in line outside for service.
There are two ways to make an appointment.
We do not take appointment requests by phone.
Tip 1 – Make appointments two or more days ahead of time. Last minute appointments are unlikely.
Tip 2 – In order to minimize face-to-face interaction, talk to an expert by email prior to your visit. We may be able to help you make a purchase prior to coming into the store — which is safest for everybody involved.
Tip 3 – Do not call to make an appointment. Appointments are set up by email so that dates and times are in writing. We do not accept appointments by telephone.
We are currently re-configuring our store to permanently end the practice of browsing. We are moving to a service counter arrangement. Under this new configuration, customers who enter the store will be greeted by a service counter. An expert will serve them at the counter. If necessary — shoe fitting are one example — customers will be invited behind the counter for service. Otherwise, all transactions will occur at the customer service counter.