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New Shoe Fittings Policy

The pro shop no longer offers shoe fittings.

Customers who want to try shoes on, may order them from the website and have them delivered to the pro shop.

They will have an opportunity to try them on.

If they don’t fit, or if they don’t want them, they can decline them and their purchase will be refunded.

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How to Communicate with Us

This page describes how to communicate with

  • Pro Shop
  • Ecommerce Team

How to Communicate with the Pro Shop

Our Pro Shop has moved to Canyon Meadows Shopping Center. It is on the 2ND FLOOR of the NORTH WING. The unmarked glass doors leading to the second floor are between Rexall and Dollarama. Please note the new address:

UNIT 201 – 11625 ELBOW DR SW.

There is only one way to communicate with staff in the pro shop. You must visit the pro shop in person.

Pro shop staff do not communicate by phone, text, email, fax, chat apps, or social media.

Our pro shop staff are entirely focused on customers who are present in the pro shop.

How to Communicate with the Ecommerce Team

Our Ecommerce Team works remotely to fill orders placed on To communicate with this team, place an order through They will respond by posting messages to your account.

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Conditional Appointments Policy

A conditional appointment is an appointment request with a required condition. For example, a customer requests an appointment to see a specific racquet, a specific shoe, or a shoe in a specific color.

Our appointment coordinator is not permitted to book conditional appointments.

Here is why.

Nobody who works for Racquet Network is permitted to guarantee any customer that any particular item, model, color, or brand will be in stock in our pro shop at some future point in time.

This is because every item in the pro shop is available to every customer equally on a first come first serve basis.

The first person to walk in the door and ask to purchase an item gets to purchase it.

Staff are not permitted to hold inventory on spec for anybody — even if they have requested an appointment.

We have to be fair to everybody. This policy is exactly that. It is fully transparent and applies equally to every customer.

Customers who want to be 100% certain that a product will be waiting for them when they arrive at the pro shop can order it online.

They are notified when that item is in the pro shop and is ready for pickup.

Every customer has the same opportunity to do this.

For this reason, our appointment coordinator cannot accept conditional appointments.

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T1W-Taper (Wide Egyptian) Toe Line

Diagram of a T1W-Taper toe line with an extra wide forefoot

A T1W-taper has two elements: the shape of the toe line and the width of the forefoot.

The toe line is characterized by a big toe that is longer than all the rest, with each toe shorter in sequence.

The forefoot is characterized by projections that protrude significantly outside of the maximum width of the toe line. This can be the result either of a naturally wide forefoot or injuries, such as bunions.

Men with this foot shape will not fit standard-width men’s court shoes. Ladies with this foot shape will not fit standard-width ladies court shoes. In general, men of this shape will need extra wide shoes, while ladies will need either standard unisex or wide men’s shoes.

Best Shoes for T1W (Wide Egyptian) Toe Lines

A T1-taper is the easiest toe line to fit. In the case of a T1W-taper (Wide Egyptian), however, the width of the forefoot is an issue. For this particular shape, we generally advise going to a T3W-taper because this is the only shape wide enough to accommodate the width of a T1W-taper forefoot.

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T3W-Taper (Wide Roman) Toe Line

Diagram illustrating a T3-Taper (Wide Roman) Toe Line

A T3W-taper, sometimes called a Wide Roman toe line, is characterized by the first three toes being of approximately the same length after which the the toe line begins to taper down to the little toe. In extreme cases, the top of the little toe will line up below the base of the large toe on the other side of the foot.

Although this is a relatively common foot shape in the athletes who visit our southwest Calgary store, there are surprisingly few options for this foot shape. Generally speaking, we will only have a few options available in sizes US Men 7 through 11.5.

Because this shape is so hard to fit for court shoes, players with this shape often suffer from blisters, chaffing, black toenails, toe pain, and general foot pain. In the worst cases, these players also develop Morton’s neuromas and/or arthritis in their feet.

Shoes with T3-Taper Toe Lines