The vast majority of customers who visit our store do so because they need expert assistance with something. We cannot offer expert one-on-one service when everybody comes into the store at the same time.
So in order to give our athletes one-on-one service that is uninterrupted by other customers, we ask everyone to book appointments.
How to Request an Appointment
To request your private one-on-one time with an expert, simply add this item to your online shopping cart (for $0.00) and then proceed to CHECKOUT.
You MUST complete the entire CHECKOUT process or your request will not be submitted.
You will know that you have completed the process when a receipt arrives in your email inbox. If you do not get a receipt, it means that you did not complete the process.
After you get your request receipt, our appointment coordinator, Laurie, will contact you by email to confirm a specific time for your visit.
IMPORTANT – DO NOT IGNORE
1. Until we have confirmed your request by email with a specific time, you do not have an appointment.
2. Appointment requests submitted after hours, will be processed the following day. Thank you for your patience.
3. The appointment notifications we send you will probably end up in your SPAM or JUNK folder. Please check your SPAM or JUNK folder before accusing us of not responding.
Use this to REQUEST an in-store appointment with an expert.
|Purpose of Visit
Racquet Demo Program, Racquet Advice, Racquet Purchase, Discount Racquet Stringing, Custom Racquet Stringing, 1-Hour Rush Stringing, String Advice, String Purchase, Grip Repairs, Balls/Shuttles/Accessories, Shoe Fitting/Purchase, Shoe Browsing, Apparel Shopping, Want to Check Out Sales, Gift Certificate, Just Browsing, Other
Request MON, Request TUE, Request WED, Request THU, Request FRI, Request SAT, Request SUN
|Service Window Requested
Mid afternoon, Late afternoon, Early Weekday Evening
Ship To Store Option
- save time
- save a trip
- get exactly what you want
Due to limited square footage in our store, we cannot stock every item in every size and every colour every day of the year.
Customers who want specific items in specific colours or sizes are strongly encouraged to order online and choose SHIP TO STORE for local pickup.
Customers who do this will be notified by email when their item is in-store and ready for pickup.
If the item is not available, the order will be refunded.
If you come into the store to pick something up and it doesn't fit, the order will be refunded.