We apologize for the inconvenience caused by the Covid-19 pandemic.
We understand that these inconveniences can be frustrating. They are frustrating for us, too.
Our business, including our staff and their families, includes five immuno-compromised people.
We also serve a large number of immuno-compromised pickleball and tennis players.
We accept this enormous responsibility with the every bit of seriousness it deserves.
In order to keep everyone in our circle safe, we are doing a number of things recommended by Alberta Health.
- Requiring masks indoors
- Limiting the number of people inside the store
- Reducing the handling of merchandise
- Referring browsers to our website
- Spacing out customer appointments
- Replacing face-to-face communications with email
- Encouraging online ordering
- Offering curbside pickups
- Maintaining contact tracing lists
- Doing a ridiculous amount of cleaning.
We hope these things are enough and, once again, apologize for any inconvenience this may cause.
Phase 2 Rules and Policies
Rule 1 – Masks are required to enter the store. No exceptions.
Since most people are already in the habit of carrying a mask with them wherever they go, this is neither and inconvenience nor a surprise.
Rule 2 – Customers who are not being served, must wait outside until we invite them in.
We ask that customers come alone when possible in order to minimize the risk of transmission.
Walk-ins & Appointments
In order to keep customers spread out and allow cleaning between visits, we are asking customers to make appointments.
Customers with appointments are guaranteed entry at their scheduled time.
Walk-in customers are welcome, but they may have to wait in line outside for service.
There are two ways to make an appointment.
We do not take appointment requests by phone.
Tip 1 – Make appointments two or more days ahead of time. Last minute appointments are unlikely.
Tip 2 – In order to minimize face-to-face interaction, talk to an expert by email prior to your visit. We may be able to help you make a purchase prior to coming into the store — which is safest for everybody involved.
Tip 3 – Do not call to make an appointment. Appointments are set up by email so that dates and times are in writing. We do not accept appointments by telephone.
But I don’t want to make an appointment
Great! Even better. You can order online and ship to your home or business. Or, you can order online and do a curbside pickup. Either way, you get what you want without having to put on a mask or make an appointment to come into the store.
We have re-configured our store to permanently end the practice of browsing. We are moving to a service counter arrangement. Under this new configuration, customers who enter the store are greeted by a service counter. An expert serves them at the counter. If necessary — shoe fittings are one example — customers are invited behind the counter for service. Otherwise, all transactions will occur at the customer service counter.