Exceptional Service and Expert Advice

There are many reasons we are consistently rated as one of the best racquet sports specialty stores in Canada.

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Description

Racquet Network continues to be one of the highest rated racquet sports specialty stores in Canada.

We do not buy traffic to inflate our reviews. We do not advertise. We are not trying to become a retail giant.

We are comfortable in our niche. We are focused on being the best custom racquet sports shop in Calgary.

Word about our unique local business has spread by word of mouth from one satisfied racquet sports player to another since we opened in 2004.

Customers who visit our store immediately notice that we do some things differently.

Our Phone Never Rings

One of the first things they notice, for example, is that they never hear our phone ring.

This is not accidental. Our phone does not ring through to the store because we want our in-store staff to focus on customers who have taken the time to visit us in person.

Expert Advice

The second thing customers usually notice is that we do not ever try to sell them the newest thing or the most expensive thing.

Our staff are trained to listen to customers describe their needs and to help them find the best solutions for their needs.

In many cases, the best thing we can do is repair what they already own or advise them to take a lesson with a professional. Our staff understand that helping players does not always mean selling them something new.

No Commissions

Finally, new customers often notice that our staff never recommend specific products.

Our staff are trained to recommend categories, not products. We do this to avoid any perception that we are promoting specific products or brands.

The best advice we can offer customers is to try things for themselves and determine what works best of them — because our staff appreciate that every customer is different.

Ecommerce Offers

All offers on this website are ecommmerce offers unless explicitly stated otherwise.

Ecommerce offers must be ordered from this website. They cannot be ordered in the pro shop.

Pro Shop Availability

Our ecommerce website and our pro shop are different business units that operate independently of each other.

This ecommerce website does not track pro shop inventory, pro shop offers, or pro shop prices.

If you want information about pro shop inventory, offers, or prices, please visit the pro shop where a coach can help you in person.

Ship To Pro Shop Options

Most orders placed through this website may be shipped to your home or business. Some items may also be shipped to our southwest Calgary pro shop for local pickup.

We also offer a special SHIP TO STORE option for people purchasing the following items:

  1. shoes
  2. racquet bags

Shoes

If you see a shoe you are interested in, but want to try it on before committing to owning it, you may order it online and choose SHIP TO STORE. Once it arrives in the pro shop, you will be notified so that you can go to the pro shop and try it on.

If it does not fit or if you decide not to purchase it for any reason, it will be refunded.

Bags

We offer the same option for racquet bags. Simply order online and choose SHIP TO STORE.

You will be notified when the bag is ready for pickup. If you decide it is not right for you, the order will be canceled and refunded.

Exceptions

Please note that this option does not apply to engraved or customized items. Once items are engraved or customized, they cannot be returned.

Express Service

Don't you hate it when you go to a store and you can't find anybody to help you?

Or worse yet ... you drive an hour to get there and then have to wait even longer while they help people who live five minutes away.

Once again, Calgary's most innovative racquet sports store comes up with a sensible solution to a common problem.

Book an Express Service Appointment and wait no more. You will get an expert all to yourself for a full 30 to 60-minute appointment at a time of your chosing.

It doesn't matter how busy the pro shop is when you get there. It doesn't matter how many people walked in ahead of you.

Customers with Express Service Appointments are always served first.

The further customers have to drive to get to our pro shop, the more they love this innovation.

No waiting. No wasted trips.

Book an EXPRESS SERVICE APPOINTMENT and get exactly the help you need as soon as you walk in the door.