Club Kiosks

Racquet Network works with racquet sports facilities in the Calgary area who want to offer no-hassle, professional racquet stringing services to their customers.

Description

Pro Shops Made Simple

Racquet Network works with racquet sports facilities in the Calgary area who want to offer no-hassle, professional racquet stringing services to their customers.

Our expert services help clubs avoid the expenses associated with training and retaining professional stringers and retail store staff. Our services also save them the costs of storing and managing inventory so that they can focus on what they do best, running courts and teaching lessons.

How does it work?

Option 1 (Self Serve) – The club sets up an order station — usually a laptop on the service desk. The players place their stringing orders directly through our website. They write their order number on a tag. They tie the tag to their racquet. They hand the tagged racquet to the staff at the service desk. One week later, the player picks the racquet up at the service desk in their club.

Option 2 (Full Service) – Players bring their racquets to the service desk. Staff at the service desk place the stringing order through the website for the player. One week later, the player can pick the finished racquet up at the service desk in their club.

Videos of nearly all the racquets that we string are posted on our YouTube channel so that both clubs and players can be 100% certain that the racquets were strung exactly as ordered.

Customers pay standard retail rates. Participating clubs get a fixed percentage of every order. It is credited to their club account which can be applied to wholesale prices on balls, shuttlecocks, court equipment or racquet repairs quarterly.

The percentage earned by the club depends partly on the volume of business being generated by the club and partly by the length of their relationship with our business. Small seasonal clubs with no previous relationships start at 10%. Larger clubs with proven volumes and long term relationships earn higher percentages.

Racquet Network Club Kiosks allow clubs to run pro shops that are all profit with no expenses. No need to train or pay staff. No inventory to buy, receive or track. No phone lines or website costs. No stringing machines to buy or maintain. We handle everything. Clubs spend the money they earn on stuff they would be buying anyway, like balls, shuttles, court equipment and prizes for tournaments.

Pickup/Delivery

Calgary clubs who want pickup delivery service can pay a flat $20.00 delivery/pickup fee (charged against the club’s credits). Alternatively, they can have a volunteer pickup/deliver on their behalf. Delivery fees outside of Calgary city limits are calculated on a per kilometer basis.

Bonuses

Bonus #1 – We have a team of stringers. If one stringer gets sick or needs time off, we have another to take his/her place. We can also work in shifts — 24 hours a day if necessary. So our turnaround times are much faster than clubs who are accustomed to depending on one guy.

Bonus #2 – All of our stringers are taught to string exactly the same way. So we achieve a high degree of consistency from one racquet to another. We also use the same stringing machine model for every racquet, which also helps ensure consistency. Moreover, clubs who want racquets done a certain way need simply to show us how they want it done. We will adopt their standards for their racquets, if that is what they want us to do.

Bonus #3 – Clubs can also earn Club Kiosk percentages on customer orders placed through the same website. This applies to racquets, shoes and accessories. All of these orders can be picked up or delivered at the same time weekly.

Bonus #4 – We have more square footage for retail products, including strings, than any club pro shop could possibly have. Therefore we can offer your customers more options than the club down the street that continues to operate an old-style pro shop.

Bonus #5 – No returns. Customers who need returns or exchanges will do them in our store. Club staff do not need to be involved in awkward returns whatsoever.

Bonus #6 – We work with clubs in our network to keep lines of communication open so that we can avoid devastating price wars that hurt everyone. Our goal is to help all clubs in our network earn a fair return on their investment.


We are Racquet Stringing Experts

Our Master Stringers are trained by the US Racquet Stringer’s Association.
Racquet Network is a member of the prestigious Yonex Stringing Team.
In 2017, members of the Racquet Network custom stringing team were invited to string at the Canadian Open Badminton Championships in Calgary.
In 2018, we strung racquets for professionals at the National Bank Challenger Event in Calgary.

Yonex Stringing Team

Racquet Network is a member of the prestigious Yonex Stringing Team. We are invited to string at elite tennis and badminton events. While we cannot attend every event we are invited to, we do our best to help out when such events are in Alberta.

Ecommerce Offers

All offers on this website are ecommmerce offers unless explicitly stated otherwise.

Ecommerce offers must be ordered from this website. They cannot be ordered in the pro shop.

Pro Shop Availability

Our ecommerce website and our pro shop are different business units that operate independently of each other.

This ecommerce website does not track pro shop inventory, pro shop offers, or pro shop prices.

If you want information about pro shop inventory, offers, or prices, please visit the pro shop where a coach can help you in person.

Ship To Pro Shop Options

Most orders placed through this website may be shipped to your home or business. Some items may also be shipped to our southwest Calgary pro shop for local pickup.

We also offer a special SHIP TO STORE option for people purchasing the following items:

  1. shoes
  2. racquet bags

Shoes

If you see a shoe you are interested in, but want to try it on before committing to owning it, you may order it online and choose SHIP TO STORE. Once it arrives in the pro shop, you will be notified so that you can go to the pro shop and try it on.

If it does not fit or if you decide not to purchase it for any reason, it will be refunded.

Bags

We offer the same option for racquet bags. Simply order online and choose SHIP TO STORE.

You will be notified when the bag is ready for pickup. If you decide it is not right for you, the order will be canceled and refunded.

Exceptions

Please note that this option does not apply to engraved or customized items. Once items are engraved or customized, they cannot be returned.

Express Service

Don't you hate it when you go to a store and you can't find anybody to help you?

Or worse yet ... you drive an hour to get there and then have to wait even longer while they help people who live five minutes away.

Once again, Calgary's most innovative racquet sports store comes up with a sensible solution to a common problem.

Book an Express Service Appointment and wait no more. You will get an expert all to yourself for a full 30 to 60-minute appointment at a time of your chosing.

It doesn't matter how busy the pro shop is when you get there. It doesn't matter how many people walked in ahead of you.

Customers with Express Service Appointments are always served first.

The further customers have to drive to get to our pro shop, the more they love this innovation.

No waiting. No wasted trips.

Book an EXPRESS SERVICE APPOINTMENT and get exactly the help you need as soon as you walk in the door.

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