One-of-a-Kind Theft Protection Program

Our theft protection program helps players protect their cherished gear. It also gives parents peace of mind.

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Description

Every Yonex and Victor racquet purchased in-store is automatically covered by our Theft Protection Program.

This same protection is available for other brands for a small additional charge.

Our Theft Protection Program helps police locate thieves who break into parked cars and deal in stolen property. It also helps our customers recover racquets after they are stolen.

In some cases, the serial number on a single stolen racquet can lead to the recovery of a whole bag full of stolen gear.

How does it work?

All Yonex and Victor racquets are marked with unique serial numbers. When customers purchase these racquets from us in-store, we record these numbers in their customer files.

Other brands do not mark their products with serial numbers, but can be laser engraved for a small additional charge.

If a customer’s racquet is stolen, all they have to do is file a police report that includes these unique numbers and then let us know that they have reported the theft. We add these numbers to our Stolen Property Watch List.

More than 2000 racquets come through our store every year for re-stringing. We log the serial numbers of every racquet we service. We also check the number of every racquet that has one.

When a racquet with a number that matches a number on our Stolen Property Watch List comes through the store, we alert the police.

In this way we help police locate thieves who break into cars and fences who deal in stolen property. We also help customers get their stolen property back.

How do I participate?

Anybody who purchases a Victor or Yonex racquet from us in-store is automatically covered. We record the numbers and add them to the customer’s file. All the customer has to do is notify us when their property is stolen.

If you purchase a different brand, laser engraving and theft protection is available for a small additional charge.

What else can I do to protect my property?

The three things most likely to be stolen from racquet sports players are racquets, shoes and bags. We recommend putting a name and phone number in your bag, so police know who to contact if they recover it. If your bag does not have an id tag, we can engrave it for you or you can use a felt marker to write your name and phone number inside on the bag’s lining. We also recommend engraving your name on shoes and racquets.

Ship To Store Option

  • save time
  • save a trip
  • get exactly what you want

Due to limited square footage in our store, we cannot stock every shoe, every racquet and every bag in every size and every colour every day of the year.

Customers who want specific items in specific colours or sizes are strongly encouraged to order online and choose SHIP TO STORE for local pickup.

Customers who do this will be notified by email when their item is in-store and ready for pickup.

If the item is not available, the order will be refunded.

If you come into the store to pick it up and it doesn't fit, the order will be refunded.