One-of-a-Kind Theft Protection Program

Our theft protection program helps players protect their cherished gear. It also gives parents peace of mind.

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Description

Every Yonex and Victor racquet purchased in-store is automatically covered by our Theft Protection Program.

This same protection is available for other brands for a small additional charge.

Our Theft Protection Program helps police locate thieves who break into parked cars and deal in stolen property. It also helps our customers recover racquets after they are stolen.

In some cases, the serial number on a single stolen racquet can lead to the recovery of a whole bag full of stolen gear.

How does it work?

All Yonex and Victor racquets are marked with unique serial numbers. When customers purchase these racquets from us in-store, we record these numbers in their customer files.

Other brands do not mark their products with serial numbers, but can be laser engraved for a small additional charge.

If a customer’s racquet is stolen, all they have to do is file a police report that includes these unique numbers and then let us know that they have reported the theft. We add these numbers to our Stolen Property Watch List.

More than 2000 racquets come through our store every year for re-stringing. We log the serial numbers of every racquet we service. We also check the number of every racquet that has one.

When a racquet with a number that matches a number on our Stolen Property Watch List comes through the store, we alert the police.

In this way we help police locate thieves who break into cars and fences who deal in stolen property. We also help customers get their stolen property back.

How do I participate?

Anybody who purchases a Victor or Yonex racquet from us in-store is automatically covered. We record the numbers and add them to the customer’s file. All the customer has to do is notify us when their property is stolen.

If you purchase a different brand, laser engraving and theft protection is available for a small additional charge.

What else can I do to protect my property?

The three things most likely to be stolen from racquet sports players are racquets, shoes and bags. We recommend putting a name and phone number in your bag, so police know who to contact if they recover it. If your bag does not have an id tag, we can engrave it for you or you can use a felt marker to write your name and phone number inside on the bag’s lining. We also recommend engraving your name on shoes and racquets.

Ecommerce Offers

All offers on this website are ecommmerce offers unless explicitly stated otherwise.

Ecommerce offers must be ordered from this website. They cannot be ordered in-store.

Store Availability

Our ecommerce website and our store are different business units that operate independently of each other.

This ecommerce website does not track in-store inventory, in-store offers, or in-store prices.

If you want information about in-store inventory, in-store offers, or in-store prices, please book an EXPRESS SERVICE APPOINTMENT to visit the store where an expert can help you in person.

Ship To Store Options

Most orders placed through this website may be shipped to your home or business. Some items may also be shipped to our southwest Calgary store for in-store pickup.

We also offer a special SHIP TO STORE option for people purchasing the following items:

  1. shoes
  2. racquet bags

Shoes

If you see a shoe you are interested in, but want to try it on before committing to owning it, you may order it online and choose SHIP TO STORE. Once it arrives in-store, you will be notified so that you can go to the store and try it on.

If it does not fit or if you decide not to purchase it for any reason, it will be refunded.

Bags

We offer the same option for racquet bags. Simply order online and choose SHIP TO STORE.

You will be notified when the bag is ready for pickup. If you decide it is not right for you, the order will be canceled and refunded.

Exceptions

Please note that this option does not apply to engraved or customized items. Once items are engraved or customized, they cannot be returned.

Express Service

Don't you hate it when you go to a retail store and you can't find anybody to help you?

Or worse yet ... you drive an hour to get there and then have to wait even longer while they help people who live five minutes away.

Once again, Calgary's most innovative sporting goods store comes up with a sensible solution to a common problem.

Book an Express Service Appointment and wait no more. You will get an expert all to yourself for a full 30 to 60-minute appointment at a time of your chosing.

It doesn't matter how busy the store is when you get there. It doesn't matter how many people walked in ahead of you.

Customers with Express Service Appointments are always served first.

The further customers have to drive to get to our retail store, the more they love this innovation.

No waiting. No wasted trips.

Book an EXPRESS SERVICE APPOINTMENT and get exactly the help you need as soon as you walk in the door.